Terms & Conditions

1. Registration and course details

Provide accurate contact and educational details when registering. Learners under 18 must enrol through a parent or legal guardian.

Admission is confirmed after we accept your registration and receive the required payment.

Your admission confirmation should state the selected course, learning mode, language, included modules, duration or access period, fees, and support provided. Optional modules and additional services are included only when expressly agreed.

2. Fees and payments

Pay fees according to the payment schedule agreed at admission. We will clarify whether GST is included or charged separately before payment.

Additional courses, examinations, software licences, or other optional services may carry separate charges, which will be explained before you agree to them.

If a payment is overdue, we will contact you before temporarily pausing access or services. Please retain your payment receipts.

3. Classes, attendance, and schedule changes

Students are expected to attend regularly, practise, and complete assigned work. Attendance and assessment requirements will be explained at the start of the course.

If you miss a class, contact the academic team. Repeat sessions, recordings, or batch transfers depend on what is included in your programme and available arrangements.

We may occasionally change a trainer or reschedule a session, with reasonable notice wherever possible. Classes cancelled by us will be rearranged. Significant changes to the agreed course or delivery mode will be discussed with affected students.

4. Recorded courses and online access

Recorded content is for the enrolled learner’s personal use. Do not share your login, resell access, or distribute course videos.

The access period and support included will be stated before purchase. Any lifetime-access commitment made at purchase will be honoured; support and future-update entitlements will be explained separately.

If a platform issue prevents access, contact us so we can restore access or arrange an appropriate solution.

5. Computers and software

For online learning and personal practice, students need a suitable computer, internet connection, and the required software. We will explain the main technical requirements before enrolment.

Software licences are included only where specifically stated. Any installation assistance or educational access remains subject to the software provider’s eligibility and licence conditions. Installation support does not itself provide ownership of a software licence.

6. Assessments and certificates

Certificates depend on completing the attendance, assignments, projects, assessments, and payment requirements communicated for your course.

The certificate type and issuing organisation will be stated in the course details. Autodesk course-completion certificates are available only where expressly included and subject to the relevant requirements.

Autodesk professional certification examinations are separate. Exam fees or vouchers are included only when specifically stated.

7. Placement support and internships

Where included, placement support may involve CV and portfolio guidance, interview preparation, job referrals, and coordination with employers.

Recruitment decisions, salary, location, and joining dates depend on employers and the candidate’s suitability. Placement assistance does not guarantee employment.

Internships, including opportunities with DDG BIM Services or other organisations, follow the eligibility, selection process, duration, and payment or stipend arrangements stated for the programme. Any internship expressly included in a purchased programme remains part of our commitment.

8. Cancellations, refunds, and transfers

Cancellation, refund, and transfer requests are handled under the Cancellation & Refund Policy shared before enrolment, together with applicable law.

Please submit requests to [email protected] with your name, course, and payment details.

If we cancel a course before it starts, you may choose a full refund or an agreed alternative. If we cannot deliver a substantial remaining part of a course, we will offer a suitable alternative or a refund for the undelivered portion.

Applicable cancellation conditions for recorded and on-demand courses must be explained before purchase.

9. Learning materials and project work

Course videos, notes, exercises, and supplied project files belong to BIM Cafe or their respective owners. They may be used for authorised learning but must not be resold, publicly uploaded, or redistributed without permission.

Students retain rights in their original work, subject to any underlying third-party material. Check with us before publishing confidential or client-supplied project information in a portfolio.

Training models and examples require appropriate professional checks before use on real projects.

10. Respectful conduct

Treat fellow learners, trainers, and staff respectfully. Harassment, cheating, unauthorised recording, account sharing, and misuse of facilities or software are not permitted.

We may restrict access for serious or repeated misconduct. We will normally explain the concern and allow a response; immediate restrictions may be necessary to protect people or systems. Any fee consequences remain subject to the applicable policy and law.

11. Privacy, recordings, and publicity

Personal information is handled under our Privacy Policy.

If a class will be recorded, we will explain its purpose and intended audience beforehand.

We will seek separate permission before using your photograph, testimonial, or identifiable project work for marketing. Enrolling in a course does not automatically provide that permission.

12. Questions, complaints, and your rights

Contact us if something does not match your agreed course details or you experience a problem. We will review the concern and work towards a fair resolution.

These terms are governed by applicable Indian law. Nothing here removes rights or remedies available to you under that law.

13. Updates to these terms

The latest version will appear on this page with its updated date. Changes will not retrospectively reduce benefits or commitments already agreed for an existing enrolment without your agreement.