Privacy Policy

What information do we collect?

The information we collect depends on how you interact with us:

• Enquiries and registrations: Your name, email address, phone number, location, educational background, and course interests.
• Learning records: Enrolment details, attendance, assignments, assessments, course progress, and certificates, where relevant to your programme.
• Payment records: Billing details, payment status, transaction references, and receipts needed to administer course fees.
• Communications: Information you provide when contacting our team or requesting support.
• Job applications: Contact details and information you choose to include in your CV.
• Website activity: Technical information such as your IP address, browser, device information, and pages visited, where collected by the website’s systems.

Why do we use your information?

We use relevant information to respond to your enquiries, explain course options, manage admissions, deliver training, provide learning support, process payments, and maintain academic records.

We may also use it to improve our services, maintain website security, resolve complaints, review job applications, and meet applicable recordkeeping requirements.

Where we request information for an additional purpose, we will explain that purpose and obtain consent where required.

How do we contact you?

We may contact you by phone, email, SMS, or WhatsApp about your enquiry, admission, classes, payments, or learning support.

Promotional communications are separate from essential course communications. You can ask us to stop promotional messages by contacting [email protected] or using the opt-out option provided in the message.

When is information shared?

Relevant information may be shared with service providers supporting our website, learning systems, communications, and payment processing.

If you request placement assistance, we will explain what information needs to be shared with prospective employers and obtain your permission before sharing your profile.

Information may also be disclosed where required by law or necessary to respond to lawful requests. Sharing should be limited to information relevant to the stated purpose.

What about cookies and external services?

Our website may use cookies or similar technologies to support website functions and, where enabled, understand usage or measure advertising performance.

To avoid asking for the same details repeatedly, the enquiry and brochure forms can temporarily remember your name, email address, phone number and location in your browser’s session storage. These details are reused during the same visit, expire after two hours, and can be cleared using “Edit My Details”. CV files are not saved in this storage.

You can manage cookies through your browser settings. Blocking some cookies may affect website features. Any additional cookie controls offered on the website will explain the available choices.

When you use an external payment, learning, video, or other linked service, that provider’s privacy policy also applies to its handling of your information.

How is information protected and retained?

We use reasonable organisational and technical safeguards to help protect personal information. However, no online system or method of transmission can guarantee complete security.

We retain information for the purposes for which it was collected, including course administration, certificate verification, accounting, and resolving disputes. Some records may need to be kept to meet legal requirements.

When information is no longer needed, it should be securely deleted or anonymised in accordance with our retention practices.

What choices do you have?

You can contact us to request access to your information, correct inaccurate details, request deletion, withdraw consent where processing relies on it, or raise a privacy concern.

We may need to verify your identity before acting on a request. Certain information may need to be retained where required by law. If withdrawing consent affects a service you have requested, we will explain this.

Learners under 18

If you are under 18, please involve a parent or legal guardian when registering for our services. Where required, we will obtain appropriate parental or guardian consent before processing your information.

Changes to this policy

We may revise this policy when our services, data practices, or applicable requirements change. The latest version will be available on this page with its updated date. Where required, we will provide additional notice or request fresh consent.